Becoming digital service providersTelecoms firms are moving beyond their existing role as broadband and phone providers. As more connected devices and utilities come online, operators will provide the bandwidth that allow these technologies to scale. They'll transition from being pure communication service providers (CSPs) into digital service platforms positioned to support new technologies and connected ecosystems. This shift will require telcos to alter their current business models. Moving away from communications and into the digital space will be one of the biggest challenges telcos have faced in their history. Telecoms providers need to find an operating model that allows for the efficient support of next-generation services alongside their current networks.
"Unique" opportunityTelcos have a "unique opportunity" to transform, Accenture reported in a recent article. This is because they already have established businesses, large reserves of data and digital-centric networking expertise. Telcos also benefit by holding existing customer trust, with businesses more likely to choose a telecoms operator when deploying new devices and networks.
Increased innovationSuccessful transformation will be characterised by several outcomes. The first will be an improved customer experience that offers additional value, enabling new digital experiences to be delivered seamlessly. Networks themselves will also improve, utilising new hardware and software technologies to create self-optimising and self-managing cloud connections. Providers that transition to the digital service era are likely to reinvent themselves as "open telcos," supporting decoupled network stacks and cross-industry innovation efforts. Telecoms firms will benefit from increased agility and reduced costs, enabling them to increase investment in research and development efforts and create new products faster.
Source : http://www.digitaljournal.com/tech-and-science/technology/digital-transformation-in-telecoms-to-create-agile-open-telcos/article/509983573